1 US-1 Van Lines, Inc. ratings, reviews and complaints - Moving and Storage Companies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege failure to deliver items on time, missing or damaged items, and failure to handle claims for loss or damages.

The company responds to some complaints by settling claims, and delivering items. In some cases, the company responds by compensating the customer for damaged or missing items.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against 1 US-1 Van Lines, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is proividing interstate moving services.

Primary Contact:	Roshaun Malone (General Manager)
Business Started:	11/17/2005
Social:

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Licensing

Companies offering to move household goods within the state of California are required to register with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/Transportation/movers/index.htm or by calling (800) 877-8867

For moves between states, movers are required to register and are licensed by the Federal Motor Carrier Safety Administration (FMCSA). As of our last verification, on March 6, 2008 this company did not have current operating authority with the FMCSA. For the most up-to-date information regarding license status, consumers may contact the FMCSA by calling (888) 368-7238 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, or calling (800) 832-5660 or visiting their website at www.safer.fmcsa.dot.gov.

Other Considerations

This company has reportedly moved from our service area to the Oakland area. For the most up to date information please contact the Oakland BBB for a report By mail you can reach them at: Better Business Bureau, Inc., 1000 Broadway, Suite 625, Oakland, CA 94607. They can be contacted by phone at (866) 411-2221, (510) 844-2000, or send a fax to, (510) 844-2100. Their website address is www.oakland.bbb.org.

Industry Resources

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Additional Info

DBAs:

1 U S 1 Van Lines, Inc.

1US1 Van Lines, Inc.

1 US 1 Van Lines, Inc.

Websites:
There are no additional web sites.

Contacts:

Asaf Nagar (Owner)

Robin Ware

Addresses:

225 West Winton Avenue #203, Hayward, CA, 94544

Reputation Report

1 US-1 Van Lines, Inc.

Complaints and Resolutions

Other Information