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1st American Card Service

1,119 inquiries |
Merchant Credit Card Processing Services

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27890 Clinton Keith #D492
Murrieta, CA 92562 | Get Directions

(951) 699-9555

http://www.1stamericancardserv...

Company Rating

AAA

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/16/2015 Glenda R.

Such a great company!

I was looking for an upgrade to Square, my café out grew this very limited POS system. I reviewed over 30 companies and found that most wanted me to make a huge investment and pay high rates to process credit cards. 1st American Card Service saved the day! Not only did they take the time to present every part of the POS system I needed, they gave me ideas that I did not think of. This was the only company that would not force me to purchase the system, but pay just a very low monthly fee. But the thing that was just amazing is the very professional local training and technical support. They came out and installed, programmed and trained both management and staff. We now we have a real and professional POS System that has worked perfectly for over 2 years! I really love everything about this company, and to top it all off, they had Apple Pay ready in my café the day Apple announced this new mobile system. My customers just love it and so do I. Thank you 1st American!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against 1st American Card Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

1st American Card Service offers bank direct Merchant Accounts. We are one of the leading independent Internet providers, and guarantee the lowest rates.

Primary Contact:	Brian Roemmele (President)
Business Started:	2/12/1993
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

PO Box 730, Murrieta, CA, 92564

P.O. Box 1615, Temecula, CA, 92593

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