1st Quality Tax Service ratings, reviews and complaints - Tax Preparation Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against 1st Quality Tax Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

1st Quality Tax Service provides back year's return services, amendment services, individual and corporate return services.

Primary Contact:	Dwayne Harrison, Jr. (Branch Manager/Tax Consultant)
Business Started:	3/21/2005
Social:

About 1st Quality Tax Service

1st Quality Tax Service in Inglewood, California, offers professional income tax preparation services in Los Angeles and the surrounding areas. We have more than 20 years of experience providing tax assistance for local and out-of-state residents. We excel in fast, responsive service delivered by an experienced knowledgeable staff of seven, licensed tax consultants.

We started as a home-based business in 1999 when e-file was a new filing system. We have grown with the tax preparation revolution over the last decade and as the e-file system has grown, so have we. We are a year-round service, not a seasonal business. We are there when you need us. All of our consultants continue their education and stay current on all tax changes.

Service Area: Greater Los Angeles, San Fernando Valley, Cloverdale, & Riverside, California | San Bernardino County | Orange County

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Licensing

California law requires tax preparers to register with the California Tax Education Council, (CTEC) and to post bond in the amount of $5,000.

To verify registration status, contact the CTEC by writing to, P.O. Box 2890, Sacramento, CA 95812-2890, or call (877) 850-2832, or send an email to info@ctec.org. The CTEC also maintains a website for online searches at https://www.ctec.org/payer/content.aspx?contentid=5

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Information

Shana Hines (Office Manager )

Dwayne Harrison (President)

Dwayne Harrison (President )