360 Painting

360 Painting - Can't show for an Estimate Appt or Call to Cancel

I live in Lake Mary Florida (Central FL) and attempted to get a quote from 360 Painting (Tim Blasing) for an interior job. We just built a new house and wanted to get the whole interior painted. I contacted Tim Blasing (area franchisee) and scheduled an estimate appointment for 5pm the next day. I arrived at my new home at 4:30pm to go over a few things with the superintendent while I waited. At 5:30pm Tim still had not arrived, so I went home. The next morning (8:30am) , I called the 360 Painting office and spoke with Maria. When I asked her why Tim didn't show, she said "yes, he wasn't able to make it to your appointment." When I asked why he didn't show or call call to let me know, She said "I don't know". I then asked for Tim's cell number but Maria wouldn't give it to me. She said she doesn't give his cell number to customers. A little frustrated with her response, I then asked her to have Tim give me a call back. At 5pm, I called the 360 Painting number again and again spoke with Maria. I asked why Tim never called me today. Her response was that he hasn't come into the office yet. Again, a little shocked, I asked if Tim has a cell phone. She said he did, so I asked why she hadn't relayed my message. Again, adding to my frustration, I finally asked her to contact Tim and have him call me. I then called the corporate office of 360 Painting and spoke with Tara. She was very nice said she would look into it and call me back. Unfortunately, 360 Painting is a franchise company that sells their business to franchisee's by zip code. So if I wanted to go with their company I would have no choice but to use Tim. Looks like I am taking my $4,000+ job to either Certa Pro Painters or Century Home Painters or 5 Star Painting. They were nice enough to show up to our appointment.

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