3G's Tire and Auto Service

Poor customer service!!

I just called to see if they accepted walk-ins for alignments. In which they do not, I was told I would need to set up an appointment. So I said okay, when? They said does Friday work for you? I said yes what time. Their response, "you would need to drop it off by 9a.m. and it will be ready before we close." I asked if I'm setting up an appointment I would expect to have my car scheduled for a specific time frame. Not a drop it off and leave all day for something that doesn't take more than an hour to do. My niece went there with her car and was told the same thing. She lives right around the corner so walking there and back isn't out of reason for her, but she was called when her car was done and they said "you need to show up within the hour to get your car or were keeping the keys all f*****g weekend." It was 10a.m. still 7 hours until the close of day for them. As customers, we are people, and we are paying for the services offered. Why can we be treated as such. My niece is 19. Her treatment was abysmal. I on the other hand am old enough to know when someone is taking advantage and kindly told them I'd be taking my business elsewhere. I'm not sorry. Customer service is still a requirement in a garage where you help people. There's nothing they cam do for me. I'd like to see the employees treat their customers like human who help support their business.

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