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5-Below

84 inquiries |
Discount Department Stores

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Devon, PA | Get Directions

(844) 452-3569

http://fivebelow.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/24/2020 Kasi H.

Predominantly WHITE AREA! YES, you guessed it....RACISM!!!!! I am shopping , I have a "CART" shopping mind you , putting merchandise in the cart , WELL, I BENT DOWN looking at something to buy , it was on the bottom shelf, when I stood up there were TWO EMPLOYEES , "STANDING DIRECTLY in FRONT of ME , in the opposite aisle WELL, as I stood up and looking them both in the EYES, because I was startled seeing the TWO of them just standing there looking at me , because they did not expect me to stand up when I did, and after I stood there looking at the two of them they departed so fast I did not even get a chance to say anything, "Asking is There a Problem" , then they were walking around the store following "ME" then one of them came to me then asked me "If I needed any help"???? All this because of the wearing of the mask and they cannot see your entire face and "Being a Person of Color" . Let me say this, I DO NOT HAVE A PROBLEM WEARING A MASK- I WEAR MY MASK FAITHFULLY!!!"

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against 5-Below closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is discount department stores.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

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