7-Eleven

not so great customer service

I have lived in the city of Culpeper for over 34 years and have visited this particular store location on many occasions. Unfortunately, the occasions when I did visit I had to depend on poor customer service from a very rude, unprofessional team member (Paul) sales associate/manager. Meanwhile during my visits to this so called establishment,I have ran into Paul having a not so great customer service, every response he provides about ANYTHING is very rude and nasty. He lacks in his customer service ethics, and cares nothing about the business. In regards to him having a I don't care attitude towards the business I mention a prime example; associate excessive amount of times gambling with friends, removing money from the register to play with or could be possible paybacks for winnings, but I honestly never witnessed a ticket to be cashed in by an individual for payout. Not to mention these times when I witnessed Paul gambling while on the clock which could lead to many liability incidents for this business. Many times I am to wait until he has finished his gambling fun with friends. I speak and get no response, never greets customers, and he definitely shouldn't hold a position of management due to his lack of abilities to be able to control and operate a successful business, and great customer service. I have had many silent transactions with this associate performing my transactions very irresponsible along with a I don't care deminor.

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