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7-ELEVEN

78 inquiries |
Convenience Stores

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518 North Main Street
Jamestown, NY 14701 | Get Directions

(716) 664-7513

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/7/2023 Mischelle G.

Poor customer service!

Went into store seen that clerk saw that my service dog had vest. Proceeded to get what I went into to buy. Then as I was coming back from the back of the store he was following me and turned around and stated yes he has a vest. And what was strange to me is that he saw the vest when we came in. And then I said he also has paper's which he responded rudely that I can just leave if I didn't like it just as he did weeks prior as he was walking out the door to smoke or whatever he was doing. The female inside was just as rude as the other clerk. Well this gentleman weeks before when I didn't have vest was very rude and unprofessional about how to let someone know about changes in policy. I would like an written apologies from both clerks. Written apologies from both male and female clerk whom was working on 7-4-2023. Maybe the male clerk losing his job.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against 7-ELEVEN closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is convenience stores.

Primary Contact:	Management
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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