A & E Automotive ratings, reviews and complaints - General Auto Repair Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against A & E Automotive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

A & E Automotive will handle all of your auto repair and vehicle maintenance needs.

Primary Contact:	Dannon Story (Co Owner)
Business Started:	3/14/1997
Social:

About A & E Automotive

A & E Automotive is an independent, family owned and operated auto repair shop in Goleta, CA. We have been providing full-service automotive repair and auto maintenance services to the Goleta community, Santa Barbara, UCSB, SBCC and the surrounding areas since 1987. Our customers’ complete satisfaction has always been our main priority!

At A & E Automotive, you are more than just a number. We go above and beyond to make sure you completely comfortable with all of the auto repair and maintenance services we provide. From our 2 year/24,000 mile warranty, to the candy and Wi-Fi Internet in our waiting area, to the free local shuttle service and free courtesy check we provide, we truly are here to serve you!

We have two service bays equipped with above ground electronic lifts, which means we can accommodate any passenger vehicle, light-duty truck or trailer. We are a TechNet Service Center, and our ASE Certified Technicians utilize state-of-the-art technology and diagnostic equipment to properly diagnose and repair your vehicle, fast. We invite you to stop by our auto repair shop in Goleta, CA soon, and let the professional team at A & E Automotive provide you with fast and friendly auto repair services to keep your car running its best!

Interested in A & E Automotive?
Contact them directly!

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Licensing

California Bureau of Automotive Repair

Verified License

License Number: 194075
Status: Valid

Companies offering to perform automotive repair are required to be licensed with the California Bureau of Automotive Repair. For the most up-to-date information regarding license status, consumers may contact the Bureau of Automotive Repair by calling (800) 952-5210 or visiting their website at www.autorepair.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed invoice of labor and parts, and to the return of any parts replaced, provided you request the return at the time you order the work and provided that your warranty does not require that the be returned to the manufacturer.

A repair service may not perform repairs beyond those listed in the estimate without your authorization. However, if they have to tear down a component to give you an estimate, you may have to pay for the labor to tear it down and reassemble it. You will know beforehand, though, what the charge for that will be. You should never sign a blank work order, and a reputable dealer will not ask you to.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

A and E Automotive

Websites:
There are no additional web sites.

Contacts:

Sanford Story (Owner & Operator)

Other Categories:

Automobile Smog Services