A & N Financial Firm ratings, reviews and complaints - Collection Agencies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Customers allege a pattern of complaints concerning inappropriate collection tactics. Some complainants allege the company fails to send proper notifications of who the original creditor is and representatives imply to debtors they are process servers or legal advisers. In other cases consumers report they are threatened with incarceration or visits from law enforcement officers if they fail to pay. Some complainants allege the debts in question are ictitious or past the statute of limitations for collecting.~~The company responds to some complaints by generally disputing allegations of inappropriate collection tactics or in some cases apologizing and advising complainants that a third party processing company is responsible for the representations made or tactics used that they were offended by. In some cases the company agreed to close accounts and cease collection efforts.~One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate. Other complaints are unanswered.~~~

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against A & N Financial Firm closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We are dedicated to your satisfaction. That's why we have the most informed staff in the industry and continue to commit our time and efforts to quality and value.

Primary Contact:	Nick Alfano (President/CEO)
Business Started:	5/1/2010
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

If you have been contacted by a collection agency for a debt which seems unfamiliar to you carefully check your records to verify the origin and amount before paying. The Fair Debt Collection Practices Act protects consumers from unfair collection tactics including threats harassment and collection of fictitious debts.~~This law also requires debt collectors to supply documentation to substantiate the debt upon request of the debtor. If they are unable to present the requested documentation you are not required to pay the debt. ~

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

A & N Collections LLC

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

A & N Financial Firm

Complaints and Resolutions

Other Information