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7850 Ruffner Avenue
Van Nuys, CA 91406
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(818) 997-1800

http://www.abcirclepro.com

Company Rating

AAA

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege a variety of billing ordering advertising delivery and customer service issues typical for this industry. Some complainants allege they receive unordered merchandise or incurr unauthorized charges to credit or debit cards in connection with free trial offers. ~~The company responds to some complaints by shipping orders replacing items issuing RMA’s cancelling orders or providing contact information. The company responds to other complaints by issuing credits or refunds or denying complaint allegations indicating they have recordings of phone calls to support their position.

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Complaint Closing Statistics

0 complaints against Ab Circle Pro closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is developing, manufacturing, and selling fitness equipment and programming.

Primary Contact: Linda Perry
Business Started: 4/3/2009
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company's product Ab Circle Pro is marketed by a locally based fulfillment center. The company actually appears to be located in Austin TX. The product is advertised with a 30-day trial for a non-refundable $14.95 and $34.50 in shipping and handling fees. Your trial period begins when you place your order and includes processing shipping and transit time. If the product is not returned before the end of trial period the customer agrees to make 5 payments of $39.95. Returns are not accepted without a Return Authorization Number (RMA) and must be postmarked within 7 days of the RMA being issued. Customers should review all cancellation and return policies prior to making a purchase.~~By agreeing to the trial offers' terms and conditions you have also agreed to receive a 60-day supply of nutritional vitamins every two months for $29.95 plus $6.95 shipping and handling per month billed as Fitness Complete on the account the order is placed with. FTC Guidelines for advertising this type of offer require that all terms and conditions of the offer as well as cancellation instructions be clearly and conspicuously displayed in at least 10 point type before asking for payment or obtaining the customer's consent. Clearly and conspicuously means NOT disclosed in microscopic print at the bottom of the webpage but rather disclosed along with the trial solicitation. ~~Regardless many consumers overlook the advisory and are unaware of the charge until their monthly credit card or bank statement is received. In this company's case although the website states this shipment can be cancelled at anytime consumers complain they are unable to cancel the program and they cannot contact the company by phone or email. Emails are not returned or acknowledged and calls are not returned. Industry guidelines require marketers to provide a fast easy method of canceling either by mail phone or website Failure to do so may be a violation of consumer protection laws.~~Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.

Other Considerations

This company serves as a fulfillment house for the Ab Circle Pro excercise device product which is manufactured by Fitness Brands Inc. The manufacturers and distributors of Ab Circle Pro have a government action. To view the report please click on the link.~ Fitness Brands Inc Business Review~~~

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Amazing Goods

Websites:

Contacts:

Chris Hearing (Executive VP/GM)
Complaint Contact
Curtessa Pennington (Customer Care)

Addresses: