AbilityFirst ratings, reviews and complaints - Associations

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against AbilityFirst closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing various handicap assistance services.

Primary Contact:	Caroline Aguayo (Director of Communication)
Business Started:	1/1/1926
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This charity provides children and adults with physical and developmental disabilities with lifespan services specifically designed to help them realize their full potential. We determined from materials provided by this organization in the past year, that this charity meets all standards for charitable solicitations. The Better Business Bureau's 22 standards for charitable solicitations include a willingness to disclose financial information, adherence to specified guidelines for use of funds and fundraising, including using at least 50% of income for programs, a policy of truth in solicitations and information materials, and governance by an active, impartial governing body. The Bureau believes that adherence to these standards promotes ethical practices on the part of soliciting organizations and instills public confidence in the organization. This organization is a member of the Better Business Bureau and has agreed to the Bureau's membership standards, which include a committment to ethical business practices.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Crippled Children's Society

Websites:
There are no additional web sites.

Contacts:

Customer Service

Reputation Report

AbilityFirst

Complaints and Resolutions

Other Information