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Accord Cremation and Burial Services

  129 inquiries |
Cremation Services

535-C West Lambert Road
Brea, CA 92821
| Get Directions

(800) 843-0995

http://www.accordcremationandb...

Monday-Friday: 8:30 AM-4:30 PM
Saturday: Closed
Sunday: Closed

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/1/2014

Unprofessional!!!!

This was one of the single most horrible, unprofessional and worst experiences I have ever had with a business. We dealt with Luis, the preparations were fairly easy, but after that getting my loved one cremated took OVER a month. I would offer help to move the process along. The family and I would never get any calls back after leaving messages or if Luis did happen to answer the main line I would constantly be told "it’s in the works." When asking how long the process would take we were always brushed off "call next week" or "we are busy with the holidays" or “it’s in the works” or “we have to follow up by fax, we don’t make calls”. We were even told as far as the cremation "we have 30 people here its first come first serve" and to remember "we are low cost facility”. So my loved one sat in a freezer for 30+ days and I would call every few days only to get nowhere. Once he did get released to the crematorium I asked how long it would take, Luis' answer "I don't know, depends how busy they are". I asked in his experience how long again “I don’t' know" and “call back tomorrow.” We never even knew what day he was actually cremated. Such disrespect for someone who has passed and these worthless and unprofessional comments I received EVERYTIME I called. I did check around after and cremation runs $600 at many places, I wish we had gone to a facility of people that cared and were knowledgeable.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Accord Cremation and Burial Services closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

Accord Cremation and Burial Services provides affordable cremation and burial services in Los Angeles, Orange, San Bernardino and Riverside Counties.

Primary Contact: Ted Brooks (Office Manager)
Business Started: 8/15/1997
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Licensing

California Cemetery and Funeral Bureau

Verified License

License Number: 1685
Status: Clear

Companies performing funeral services, such as; cemetery, crematory, and embalming are required to be license with the Cemetery and Funeral Bureau. For the most up-to-date information on this license, visit http://www.cfb.ca.gov. You may also contact the Bureau by calling (916) 574-7870.

For businesses outside of California, please check with the agency that regulates this industry.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
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