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Accuquest Hearing Centers, Inc.

248 inquiries |
Hearing Aids Retail

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301 West Huntington Drive Suite 615
Arcadia, CA 91007 | Get Directions

(626) 701-8883

https://accuquest.com/location...

Monday - Friday 9:00am - 5:00pm

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/20/2014 Jim M.

High Priced Poor Quality hearing aids

Accuquest sells hearing aids that require service at least every 4 mo. during which time you will be with out hearing aids for over a week. They try not to comply with given warranties. Accuquest over charges for their aids, you can buy a reliable and better quality aid from Costco for at least $400.00 less per aid or $800.00 less for the pair than Accuquest. THE BEST SUGGESTION I CAN MAKE IS DON'T GO TO ACCQUEST!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Accuquest Hearing Centers, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We sell hearing aids online.

Primary Contact:	Matt Daring (Operations Manager)
Business Started:	1/27/2006
Social:

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Licensing

In California, Hearing Aid Dispensers are required to be licensed by the Speech-Language Pathology & Audiology & Hearing Aid Dispensers Board. For the most up-to-date information regarding license status, visit www.speechandhearing.ca.gov. Consumers may also contact this agency by calling (916) 263-2666, sending an email to [email protected] , or by writing to 2005 Evergreen St, Suite 2100, Sacramento, CA 95815.

For businesses outside of CA, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Robert Fuller

Addresses:

2800 West Higgins Road, Suite 895, Hoffman Estates, IL, 60169

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