Find a reputable business?

Complaints and Resolutions

ACE Flare Account by MetaBank complaints

PO Box 2136
Austin, TX 78768
| Get Directions

(866) 753-6355

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$39,574.00

Total Amount Settled:
$0.00

Complaint Experience

55%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Read More

Complaint Closing Statistics

33 complaints against ACE Flare Account by MetaBank closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
14 Agreed to make an adjustment
0 Refusing to make an adjustment
15 Refuse to adjust, relying on terms of agreement
4 Unanswered

33 complaints against ACE Flare Account by MetaBank

Sort by

6/19/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $42.00 Amount Settled: $0.00

Customer Complaint

5/22/2025

I bought a pre paid spendwell card so I could pay a bill come to find out you can't use it to pay a bill sipped to be no fees the took 5 dollars from for a monthly fee so I called talked to someone and they did absolutely nothing I asked for a manager and they wouldn't let me speak to one the card is literally of no use to me and I can't even transfer the money on it to one of my other cards it's very deceptive and something needs to be done Resolution Sought I want them to give my 42 dollars back so I can pay my bills with or put it on another card that actually works

Read More

Company Response

6/9/2025

We'd be happy to investigate your issue. Please send an email to [email protected] and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on BCA. Thank you!

Read More

11/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $182.00 Amount Settled: $0.00

Customer Complaint

10/22/2024

Well I have a problem with the amount of my SSI check with my overdraft protection and the time frame with witch I get my check it is supposed to be deposited by the 25th of each month not the 28th of the month Resolution Sought I wanted my accounts to be appraised correctly

Read More