Action Sports Marketing ratings, reviews and complaints - Telemarketing Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Action Sports Marketing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business provides advertising and marketing services as well as soliciting golf enthusiasts to try golf clubs on a trial basis for 30 days, for a deposit of $599.00 on a credit card.

Primary Contact:	Ray Hofmann (Owner)
Business Started:	3/1/1997
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company sells golf clubs by allowing recipients to test the clubs without obligation for a period of 30 days. Customers are asked to pay a deposit on a major credit card prior to receiving the clubs. During the current three year reporting period, no complaints have been brought to our attention. By law, consumers have 60 days from the billing date to dispute the charge with the credit card company. After the 60 day period, a charge cannot be reversed unless the seller consents. If the order is cancelled, we suggest that the product be returned in sufficient time to permit a credit card dispute to be filed.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

The Golf Factory

Websites:
There are no additional web sites.

Contacts:

Angela Inostroza (Contact)

Linda Totora (Sales Representative)

Pete Turner (Contact)

Other Categories:

Advertising Agencies

Reputation Report

Action Sports Marketing

Complaints and Resolutions

Other Information