Adoption Network Law Center

Complaint Experience

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BCA's Summary and Analysis:

Some complainants allege birth mothers are not provided within the time period advertised or they experience extensive delays waiting for a birth mother. Other clients complain that the company failed to provide services as agreed and they are unable to obtain a refund. A few customers state they initially signed up with the former company Adoption Network Inc. when they were offering facilitation services and requested refunds. These customers state their refund requests were denied and the company offered to continue services if a new contract was signed under the new company name. ~~The company responds to most complaints by explaining that the birth mothers select the adoptive parents and they cannot guarantee a match. or that an adoption will be completed within the contract period. The company contends refunds cannot be provided because the services involve extensive advertising and marketing costs to generate birthmothers and must be covered regardless of the outcome. Other responses indicate the company change was beneficial to clients due to the company's improved status as a legal entity. In a few cases the company offered partial refund. Refund requests are generally denied however the company agrees to continue services.

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