Complaints for Afterpay US, Inc. in San Francisco, CA

Complaints	Type of response
8	Making a full refund, as the consumer requested
0	Making a partial refund
26	Agreed to make an adjustment
0	Refusing to make an adjustment
9	Refuse to adjust, relying on terms of agreement
0	Unanswered

43 complaints against Afterpay US, Inc.

Sort by

8/21/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $771.00 Amount Settled: $0.00

Customer Complaint

8/5/2024

On 4/25/2024, my Afterpay account was hacked and unauthorized charges were made on my Afterpay account. When Afterpay messed my account up, I had reached out to the BBB previously. Due to Afterpay not responding to my request concerning my account and their mess up. Never fully got that issue resolved with Afterpay. That issue occurred when I asked for a financial hardship on a specific account and they messed with all of my accounts. I stopped using my Afterpay account, so my Afterpay account sat unused until I was hacked on 4/25/24.The hackers purchased gift cards to places I never purchased gift cards for during my whole duration with Afterpay. All my purchases were made to the same vendors. I disputed the charges with my bank and with Afterpay. I had reached out to Afterpay through several times about these unauthorized charges, and I never received a response. Afterpay had sent me an email, telling me to call my bank and tell them that the charges were mine. Then after that email, I didn't hear from them until recently. After I reached out to the collection company they sent these unauthorized charges to. I had contacted the gift card company this gift cards were purchased through and they automatically closed my account and were able to stop two of the gift cards that were purchased. The other gift cards they weren't able to stop because the hackers had transferred the money from the gift cards. Resolution Sought I would like to be refunded for all the unauthorized charges made on my Afterpay account. Following my refund, I would like Afterpay to close my account. I wish to have no further dealings with Afterpay because I am not satisfied with how Afterpay has handled this situation and the previous situation. I reached to them about. I would like to the debt collection to be resolved.

Company Response

8/8/2024

Thank you for contacting Afterpay regarding Curtisha’s recent experience concerning fraudulent purchases made on their Afterpay account. Our investigations team has been in contact with Curtisha’s to help address their concerns. Afterpay empathizes with Curtisha’s situation and acknowledges that fraudulent activity of any sort is alarming and violating. Fraudulent activity is an unfortunate widespread issue that impacts all institutions. Our risk and security teams continue to enhance and add additional parameters within our system to mitigate suspicious or fraudulent activity. Please know that Afterpay takes these matters very seriously and works hard to secure customer's personal information as much as reasonably possible. The card information is automatically encrypted when entered into our system. This means that Afterpay cannot view, nor has access to full credit card details. For more information, please refer to our Privacy Policy. https://www.afterpay.com/privacy-policy. Afterpay encourages Curtisha’s to report the matter to the police. Filing a police report can also be helpful for further investigation. Afterpay fully complies with law enforcement and will provide any transaction information upon request. Our investigations team is reviewing the details of their account and the reported activity. Afterpay asks that they reply to our team when they have a moment so we can provide them with further support. Sincerely, The Afterpay Team

7/31/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $128.00 Amount Settled: $0.00

Customer Complaint

7/17/2024

This is a buy now and pay later website. I have applied and paid a down-payment of 128 dollars and pay 50 dollars every week for 3 weeks. The services I paid for canceled due to no order number from afterpay. I have sent emails of proof of the canceled order to Afterpay. Afterpay is refusing to send the money back because I don't have enough proof from merchant that it was canceled even though I jave sent after pay what they asked for. You can't call them or talk to a customer service live. Afterpay is still wanting to take my payments of 50 dollars. I have to call the bank and pay more money for stop payment for the future. Emails after emails and constantly sending proof they still refused saying that's not enough and will not dispute this and send the money back. Resolution Sought Stop giving me the runaround. Go out of business and stop scamming people making it impossible to get a return back if the order has been canceled or returned to merchant.

Company Response

7/19/2024

Thank you for contacting Afterpay regarding Trina's concern with their order. Our customer experience team would like to provide them with the necessary support but have been unable to locate an account with the information provided in their complaint. Our customer experience team has sent a follow up email using the information provided in their complaint. We ask that they reply for further assistance. Sincerely, The Afterpay Team

Load More Complaints

Complaints and Resolutions

Afterpay US, Inc. complaints