Airnet USA ratings, reviews and complaints - Computer Software Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints generally allege failure to issue rebates.

The company responds to a few complaints by issuing rebates, or denying incomplete rebate submissions due to the customer failing to provide proof of purchase or the UPC bar code.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Airnet USA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is manufacturing PC Peripherals and Electronics.

Primary Contact:	Customer Relations
Business Started:	6/21/2002
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

When purchasing a product that offers a rebate, we encourage consumers to follow the instructions on the rebate form and enclose all required documentation in the envelope when filing. The documentation required generally includes the original sales receipt, UPC code, rebate slip, and the customer’s name, address and telephone number. In most cases, this paperwork must be sent to the manufacturer or retailer within 30 days of the purchase. We also suggest you make a copy of all paperwork to be mailed. It's probably the only record you will have of the transaction if anything goes wrong. Contact the company if the rebate doesn’t arrive within the time promised. Consumers do not have to tolerate rebates that never arrive or arrive far later than promised. By law, companies are required to send rebates within the time frame promised, or if no time is specified, within 30 days.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Greg Young

Reputation Report

Airnet USA

Complaints and Resolutions

Other Information