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Aladdin Carpet & Upholstery Care

151 inquiries |
Carpet and Upholstery Cleaning Service | Business Alert

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812 East Alameda Street
Altadena, CA 91001 | Get Directions

http://aladdincarpetcare.net/

Monday to Friday - 7:00AM - 7:00PM
Saturday - Sunday 8:00AM - 5:00PM 24/7 Emergency Services

Company Rating

AAA

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Customer Reviews

based on 4 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/20/2015 Donna B.

Aladdin Carpet was priced at 1/3 less than other companies. I was surprised at how clean my chair was.

The company was very good and prompt. They came on time and finished within 2 hours as they relayed and did a very good job cleaning the upholstery. I was surprised how they worked at a chair and how clean it got because they were very diligent. They were recommended to me by a neighbor who has been using them for years. When I called them up, they came right away. Aladdin Carpet was priced at 1/3 less than other companies. I was very appreciative of that and they are very professional.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Aladdin Carpet & Upholstery Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Aladdin Carpet And Upholstery Care provides residential and commercial custom and quality carpet and upholstery cleaning services.

Primary Contact:	Kelvin Ponce (Owner)
Business Started:	1/23/1997
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:

Aladdin Carpet And Upholstery Care

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