All States Worldwide Delivery Systems ratings, reviews and complaints - Automobile Transporting Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege general dissatisfaction with services. Some customers complain vehicles are not delivered within the timeframe outlined in the contract, or claim the company makes verbal promises guaranteeing pick up and delivery dates. Others allege that damages occur to their vehicles during transport, they are unable to get satisfactory explanations as to the reason for delays, or the exact location of their vehicle. The company responds to some complaints by denying allegations of misrepresentation, and referring to specific clauses in their contract which state they do not guarantee pick up times or delivery dates. Requests for refunds of deposits due to delays in pick up or delivery are generally denied. Claims for damages are referred to the trucking company who performed the transport service. Some customers are not satisfied with the company's response or explanation and continue to pursue their complaints. Other complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against All States Worldwide Delivery Systems closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing auto shipping brokerage services.

Primary Contact:	Mike Groskopf (Chief Executive Officer)
Business Started:	1/1/1990
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Contracts for this industry generally indicate pickup and delivery dates can only be approximated. It is important to obtain written confirmation of all verbal promises, especially when they differ from the written contract terms. Shipping brokers locate and subcontract with licensed shippers to transport your vehicle. They do not actully transport the vehicle themselves. Thus, it may be difficult for the broker to directly respond to inquiries on location, or the circumstances of the vehicle. We routinely advise obtaining the name, address and phone number of the actual shipper. To avoid loss or damages, remove all personal items from the vehicle before shipping.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Allstate Worldwide Delivery

Allstates Worldwide Delivery Systems

AllStates Worldwide Delivery, Inc.

A-AA Allstates Worldwide

All States World Wide Delivery Systems

Websites:
There are no additional web sites.

Contacts:

Renae Diamond (Sales)

Renee (Customer Service Manager)

Addresses:

1511 Sawtelle Blvd. Suite 321, Los Angeles, CA, 90025

Reputation Report

All States Worldwide Delivery Systems

Complaints and Resolutions

Other Information