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Allstate Moving

43 inquiries |
Moving and Storage Companies

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12203 NE 109th Place
Kirkland, WA 98033 | Get Directions

(253) 642-6048

http://www.allstatemoving.us

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/30/2019 Don D.

This company is horrible! Find another mover.

This company is horrible! Find another mover. They gave me an estimate of $4100. When the driver came to pick up the stuff, he added more cubic feet and raised the price to $5100. By the way the truck was a day late. It took them close to 3 weeks to deliver from California to Texas. Their biggest problem is ED, who claims to be the General Manager. He was very argumentative and even threatened to hold my stuff and go court, all because I simply suggested that I would get on the truck to measure the actual cubic feet (this was what their moving coordinator Hillary told me to do. Ed also called me a couple days after that conversation posing to be an attorney for Allstate. I know it was Ed because I dialed back the number which he answered, and it was the exact same voice. Attorneys don't call they send letters. You can imagine how I felt being in a new place with nothing in it while being threatened to hold my stuff hostage. Ed was very rude, extremely unprofessional, and gave no consideration to me or my stuff. Sounds like he has little mans syndrome, should never ever speak with customers. They are scammers that sweet talk you initially but when they get your money they change like Jekyll & Hyde. Ed is horrible, but I blame whoever made him the GM he claims to be. Give them a bad rating and tell others.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Allstate Moving closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is moving and storage companies.

Primary Contact:	Management
Business Started:	N/A
Social:

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Licensing

Companies offering to move household goods within the state of California are required to register with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/transportation/ or by calling (800) 877-8867.

For businesses outside of California, please check with the agency that regulates this industry.

For moves between states, movers are required to register and be licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding a license status, consumers may contact the FMCSA by calling (800) 832-5660 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, or calling (800) 832-5660 or visiting their website at www.safer.fmcsa.dot.gov.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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