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Alterations Express

243 inquiries |
Clothing and Garment Alteration Services

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510 Natoma Station Drive #200
Folsom, CA 95630 | Get Directions

(916) 628-2732

http://www.alteration-express....

Monday-Friday: 10:00 AM-7:00 PM Saturday: 10:00 AM-3:00 PM Sunday: Closed

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/19/2018 julie m.

Perfect match for fixing skirt

These guys are the best. I had a skirt with a snap missing and they fixed it in just a few minutes and found a perfect match for the snap - I couldn't even tell which one they put on there. A few months back we had a dress altered here too and they did a great job. Definitely coming back in the spring for prom dress alterations.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Alterations Express closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Alterations Express's expert tailors and seamstresses have over 60 years of combined tailoring experience. We are the premier tailor in the Sacramento. Fast, Professional, and Affordable Tailoring.

Primary Contact:	Management
Business Started:	6/10/2010
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:

http://www.alterationsexpressfolsom.com

Contacts:

Eric Burchett (Owner)

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