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American Auto Shield LLC complaints

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1597 Cole Blvd Suite 200
Lakewood, CO 80401 | Get Directions

(800) 531-1925

http://www.americanautoshield....

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Total Amount in Dispute:
$40,651.00

Total Amount Settled:
$0.00

Complaint Experience

38%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

8 complaints against American Auto Shield LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
5	Unanswered

8 complaints against American Auto Shield LLC

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3/11/2026

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

2/13/2026

Didn't cover my Car Resolution Sought Cover my car

5/7/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/2/2025

After contract expanding approximately a year where there were no problems drawing the money out one December they could not draw the money out s o they canceled the contract. When i called that follow ing may2025 the man says they canceled my contract and says they tried to find me my number had changed true b7t my address is the same. My complain t they could have gave me notice through the mail and given me time to rectify the situation .they did none of that. No notice instead they took my money and folded. Resolution Sought I would like some of my money back they have never had a claim from me. No

Company Response

5/6/2025

We are unable to locate an account just with your name please send your phone number or contract number to [email protected].

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