American Carpet Cleaning ratings, reviews and complaints - Carpet and Upholstery Cleaning Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege dissatisfaction with carpet and upholstery cleaning services stating the stains re-appeared after the carpet was dry and that the company does not always return phone calls when they complain about the services. A few customers complain the company's advertising does not disclose all of the additional charges such as the cost to use chemicals for the cleaning or extra charges for sofa pillows. ~~The company responds to one complaint by stating the invoice indicates the carpet was heavily soiled and that the carpet was old and that the damage was not caused by the cleaning. The company responds to another complaint by defending their advertising stating that the price is for specific square footage of upholstery cleaning denying the customer's refund request and stating that they will not change their advertising.

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Complaint Closing Statistics

0 complaints against American Carpet Cleaning closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing upholstery and carpet cleaning services.

Primary Contact:	Michael Ramia (Owner)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

19130 Lanark Street, Reseda, CA, 91335

29525 Canwood Street, Agoura Hills, CA, 91605

7441 Hazeltine Suite 101, Van Nuys, CA, 91405