American Family Publishers ratings, reviews and complaints - Sweepstakes

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against American Family Publishers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing specialty advertising services.

Primary Contact:	Frank Sepaco (Accounting Department)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This firm failed to respond to complaints presented by the Bureau. Callers indicate the company claims consumers won large cash prizes, and asks for fees in excess of $1000 for shipping and taxes. One caller stated the company insisted that fees must be put in escrow before the firm can process the prizes. We urge extreme caution in dealing with any company that insists on payment before issuing a prize. By law, prizes should be available to winners without requiring them to make purchases or pay fees. Any taxes due on a prize are paid directly to the IRS; not to companies awarding prizes. Ask the company to verify your prize, and its request for fees, in writing. Our experience with companies of this type is that the prizes are no where near what they are reprpresented to be; that it is very difficult to obtain refunds; and that credit cards are often charged without authorization.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

A F P

American Family Productions

Websites:
There are no additional web sites.

Contacts:

Fred Copeland

Harold Stevenson

Rebecca Baurd

Customer Service

David Spearson (Contact)

Addresses:

Reputation Report

American Family Publishers

Complaints and Resolutions

Other Information