American Housing Alliance, LLC ratings, reviews and complaints - Loan Modifications

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against American Housing Alliance, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing loan modification and foreclosure assistance.

Primary Contact:	Matthew Martinez (CEO)
Business Started:	4/9/2014
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law. For businesses outside of California, please check with the agency that regulates this industry.

We have reviewed this company's website, www.americanhousingalliance.org, and contract for loan modification services and are concerned with some advertising claims that are misleading and/or deceptive. We also believe the company is non-compliant with the Federal Trade Commission's Mortgage Assistance Relief Services (MARS) Rule.

Under the FTC MARS Rule, it's illegal to make claims that are false, misleading, or unsubstantiated. Some of our concerns include statements on the company's website claiming they are an industry leader in foreclosure prevention and loan modifications, yet we could only verify the company has been in business since April 9, 2014. The company also advertises they have a team of real estate experts, mortgage brokers and qualified attorneys. Information we received from the company indicates they have five employees, and we could only verify that one of them is a licensed Real Estate Broker. The company stated to us they have relationships with attorneys, mortgage brokers, real estate brokers, and other industry professionals, but they are not part of the American Housing Alliance staff.

The contract provided by the company does not contain all of the information required by the Mars Rule. The company advises clients to sign a form that relinquishes the client's rights to communicate with their lender directly and includes a statement demanding payment of fees even after a client provides the company with written termination.

Under the FTC MARS Rule it's illegal for a company offering mortgage assistance relief services to collect any fees, regardless of the form, until it provides a written offer for a loan modification or other relief from your lender and you accept the offer. The FTC MARS Rule also makes it illegal to tell people they shouldn't communicate with their lender or servicer.

Before you hire anyone offering to provide loan modification services, do your research. Check to ensure they are properly licensed, if applicable, and that there are no disciplinary actions against them. Ask how long they have been in business and what their expertise or specialty in the loan modification industry is. Also ask what the outcome was for any relief services they have provided.

Business Consumer Alliance advises to avoid any business offering foreclosure relief that:
•instructs you not to contact your lender, attorney, or credit/housing counselor
•collects fees before providing any services or their contract demands you to pay company any fees after you have provided company with written termination of services
•pressures you to sign papers before you are able to review the terms and conditions or before you have time to thoroughly read and understand the agreement.

Other Considerations

Homeowners having trouble making their mortgage payments or who are in default have options to consider before hiring a foreclosure rescue company or an attorney. Your mortgage servicer can assist you with foreclosure prevention methods that may get you back on track with your payments. In 2014, new mortgage rules went into effect which requires mortgage servicers to inform homeowners about all mortgage workout plans available to them if they have defaulted on the loan and to assign personnel help if the payment is past due.

If you are late on your payment or are aware that you will have difficulty making your payments, contact your mortgage servicer right away. Keeping the lines of communication open is critical to resolving issues with your loan. By staying in touch with your servicer you may be able to delay foreclosure proceedings if they are working with you to find a solution to your problem. Some of the options to bringing your loan current and save your home include repayment plans, loan modifications, or even forbearance. If you’re ineligible for any of these options, your servicer may be able to help you find a solution other than foreclosure, like a short sale or a voluntary transfer of the property through a “deed in lieu of foreclosure.” Other options to consider are selling your home or filing bankruptcy, although, due to the long lasting and serious effect of bankruptcy, this option should be considered as a last resort.

If you are having a hard time reaching or working with your loan servicer, or if you are seeking assistance to help you through the foreclosure prevention process, you can speak to a certified housing counselor. A counselor with a housing counseling agency can assess your situation, answer your questions, go over your options, prioritize your debts, and help you prepare for discussions with your loan servicer. Housing counseling services usually are free or low cost. Contact (888)995-HOPE (4673) or visit www.hopenow.com for a list of certified housing counselors in your area. You may also contact your local U.S. Department of Housing and Urban Development (HUD) office or the housing authority in your area for help in finding a legitimate housing counseling agency nearby.