American Lending Review ratings, reviews and complaints - Loan Modifications Advance Fee

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company, in at least some cases, the complaint allegations are very serious. Complainants allege failure to obtain loan modifications after collecting advanced fees. Complainants further allege the company misrepresents their ability to obtain loan modifications, fails to advise clients on the status of their loan modification, and complainants cannot reach the company for refund or to obtain an update on their case.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against American Lending Review closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We provide full-service document processing services.

Primary Contact:	Paul Bain (CEO)
Business Started:	11/18/2009
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law. For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

The company appears to use the services of attorney Johm M. Harrison. A seperate report on Mr. Harrison's firm is available.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

American Law Center

American Lending Resources

A L R Services

Websites:
There are no additional web sites.

Contacts:

Lou Saggiani (Controller)

Stanley Sulf (Customer Support Representative)

Other Categories:

Debt Relief Services - non-compliant with FTC Rule

Reputation Report

American Lending Review

Complaints and Resolutions

Other Information