American Liberty Bail Bonds ratings, reviews and complaints - Bail Bonds Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege bail bond agents misrepresent financial responsibility to those signing the bond. Other customers complain payments are not credited or applied to accounts or that the company accepted bail money when they knew the individual could not be bailed due to parole holds by law enforcement. One complainant alleges a family member out on bond missed a court date which would require a reasumption. The family member was advised to go to court the next day where the bondsman would present the reasumption to the judge and restore the bond. The complainant alleges he was unable to fullfill the obligation due to the fact that the employee had stolen the bond and the company was not aware that it existed.~~The company responds to complaints by making offers to resolve problems issuing refunds or by denying allegations of misconduct or misrepresentation.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against American Liberty Bail Bonds closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing bail bond services.

Primary Contact:	Adnan Yousef (Owner)
Business Started:	1/1/1992
Social:

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Licensing

A bail agent is a person permitted to solicit, negotiate and effect undertakings of bail on behalf of any surety insurer. Companies offering these services are required to be licensed with the California Department of Insurance (CDI).

For the most up-to-date information regarding license status, consumers may contact the CDI by calling (800) 927-4357 or visiting their website at www.insurance.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

This company's license with the Dept. of Insurance was suspended in September of 2004 when charges were filed by Los Angeles and Orange County Law enforcement officials .

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
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Websites:
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Contacts:
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Reputation Report

American Liberty Bail Bonds

Complaints and Resolutions

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