American Two-Way ratings, reviews and complaints - Burglar Alarms and Monitoring Systems

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against American Two-Way closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing audio verification and medical alert monitoring services.

Primary Contact:	Samantha Slusarek (Customer Service Specialist)
Business Started:	4/7/1993
Social:

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Licensing

In California, an Alarm Company Operator operates a business that sells (at the buyer's home or business), installs, monitors, maintains, services, or responds to alarm systems or supervises such actions are required to obtain a license. (Retail stores do not have to be licensed if they sell alarm systems only at the store and do not perform any alarm company functions.)

These licenses are issued by the Bureau of Security and Investigative Services (BSIS). For the most up-to-date information regarding licensing status of any alarm company in California visit http://www.bsis.ca.gov or email sis@dca.ca.gov and you may also contact the BSIS by calling (916) 322-4000.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company previously offered monitoring services for Medical Alert Buyers Alliance located at Annapolis Road in Odenton, Maryland. American Two-Way severed their monitoring commitment with Medical Alert Buyers when the company failed to make payments to them. American Two-Way is currently offering the option of direct monitoring services to customers of Medical Alert Buyers without interruption upon receiving a signed Monitoring Services Agreement. Customers have been advised that their monitoring services that were previously provided by Medical Alert Buyers Alliance will be cancelled if they do not receive the services agreement.

A separate report is available for Medical Alert Buyers Alliance by contacting the BBB of BBB of Greater Maryland located at 1414 Key Hwy, Suite 100, Baltimore, MD 21230, calling (410)347-3990, or by clicking the link to their report below:
http://www.bbb.org/greater-maryland/business-reviews/medical-alarms/medical-alert-buyers-alliance-in-odenton-md-22013577

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

American Two-Way Interactive Monitoring

American Two Way

Websites:
There are no additional web sites.

Contacts:

Joseph Moore (Qualified Manager)

Matt Watson

Reputation Report

American Two-Way

Complaints and Resolutions

Other Information