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American Veterans Aid

1,108 inquiries |
Consultants

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1717 West Orangewood Avenue, Suite G
Orange, CA 92868 | Get Directions

(877) 427-8065

http://www.americanveteransaid...

Contact American Veterans Aid for business hours; (888) 438-2073

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

1 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/8/2015 Cheryl p.

Beware of AVA

Unless your loved one has a total of $25,000 or less, DO NOT contact AVA. They do NOT tell you that until you have gone through 2 months of piles of paperwork, phone calls, etc. If your loved one has over that amount, they will ask you to commit fraud and hide the rest in order for your loved one to qualify. And if you don't do as they say, they will keep most of the $2,250 it cost to hire them, claiming "fee for paperwork", which they didn't do, we, the innocent party do all the paperwork. Keep in mind, if you decide to 'do as they say' and hide money, your loved one will NOT qualify for medicaid assistance when their assets run out, as they go back 5 years, and if fraud is found, they don't ask questions, they just decline the assistance. So, unless you are wealthy and can afford to pay for a loved ones assisted living, DO NOT USE AVA.

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Complaints and Resolutions

Total Amount in Dispute:
$788.00

Total Amount Settled:
$788.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

1 complaints against American Veterans Aid closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

American Veterans Aid provides Long Term Care Assessment & Consutation services and has assisted families increase their income, protect their assests, and garner the benefits they deserve.

Primary Contact:	Joyce Navarro (VP of Finance & Client Relations)
Business Started:	9/13/2011
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

NGN Insurance Solutions, Inc.

National Guardian Network, Inc.

Websites:
There are no additional web sites.

Contacts:

Angelo

Mike Keller

Jackie Stokes (VP of Operations)

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