Americana Interiors, Inc. ratings, reviews and complaints - Linoleum Dealers Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

The one complaint alleges that the company failed to complete the job within the time-frame as per their agreement, failed to show up for pre-arranged appointments, and performed sub-standard workmanship.

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Complaint Closing Statistics

0 complaints against Americana Interiors, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is retail sales of flooring, cabinets, countertops, draperies, home furnishings, floor covering and home design and planning services.

Primary Contact:	Howard Lancaster (President)
Business Started:	6/1/2002
Social:

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Licensing

As of 05/03/05, we could find no evidence of licensing with the California Contractor's State License Board as a Contractor. To verify licensing visit www.cslb.ca.gov or call 1-800-321-CSLB (2752). In California, any company or individual offering to perform home improvement services for $500 or more must have the appropriate license to perform such work.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Owner

Other Categories:

Window and Cove Accessories Retail

Counter Tops Retail