America's Toner

One complainant alleges they purchased toner from General Toner of Garden Grove California, which has an unsatisfactory business performance rating with our Bureau. A seperate report is available upon request. The complainant later said that their 800# had been changed and the new number listed America's Toner as the business name. Telephonic sellers are required by law to maintain a $100,000 bond and register with the Attorney General. Unregistered sellers may not solicit in California if their business or prospective purchasers are located in this state. To obtain registration information or file a complaint write to: Office of the Attorney General, Public Inquiry Unit, P.O. Box 944255, Sacramento, CA 94244-2550 or call, (800) 952-5225. When solicited by telemarketers offering business supplies, we urge extreme caution. Complaints against this type of company generally allege that telemarketers mislead customers in believing they are the regular supplier, misrepresent product offers, ship unauthorized orders, or charge exhorbitant fees for supplies. Request that the caller send a catalog or brochure describing the items and its pricet. To minimize misunderstandings, designate one employee to whom all calls regarding office supplies must be directed. If unordered merchandise arrives, immediately write to advise the company of your intent to keep the shipment as a free gift unless pick up is arranged within a reasonable amount of time. Send your letter by certified mail to obtain proof of receipt. This company is now located outside of our service area. Consumers with inquiries or complaints must contact the BBB of Chicago and Northern Illinois, located at 330 North Wabash Avenue, Suite 2006, Chicago, IL 60611. Consumers may call the Bureau at (312) 245-0500, visit their website at www.chicago.bbb.org or send an email to info@chicago.bbb.org.