AmeriGas complaints

On 3/1 I thought I smelled gas outside my back door. Amerigas sent a tech over promptly and he checked the system and said there was no leak. I continued to smell gas and so I called again 3/15 and another tech came over and said there was definitely a leak and he shut off my gas and said there would be a repairman out to find the leak and fix it the next day. I took off work and called at 7am 3/16 and was assured that someone would call me back and tell me when they were on the way. I waited about two hours and called again and spent 30 min on hold and was told they would call me back. I explained that I would have no heat that night (or hot water) if they couldn't come out and fix it. They assured me I would be taken care of and they would let me know. Two more hours passed and I called again (Caitlin) to let them know I hadn't heard anything and I was informed that a driver had been there and I wasn't there (a total lie!). All the while I was recieving texts and emails saying they could not accomplish my gas "tank fill" that day. I called again two hours later and spent 1hr on hold. I was told that they didn't know I needed a "repair". They assured me they would contact a repairman and I would recieve a call . Its been two hours and a half hours and still no response. Not sure what my options are. It will be 30degF tonight and 24degF tomorrow night. I'm having a friend bring me space heater but I can't take anymore time off. Resolution Sought I need someone to come out and fix my gas leak so I can have heat.

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We've been with them for 7 years. The agreement was when we signed up with them. We had to buy 250 gallons of propane a year for free tank rental The last few years they've tried to charge for a tank rental. We told them we weren't going to pay a tank rental cuz that's not what we signed. They said that they had changed it so we told them this year when they decided they were going to charge us a tank rental again and we wasn't paying it again. They said we had to and I told him just to come and pick up the tank. They told us they were going to charge us $300 to pick up their tank. We didn't agree to none of that and I'm afraid they're going to turn it in and affect my credit which is perfect. All we want is for them to pick up their damn tank and we're not paying a rental because that wasn't the original agreement Resolution Sought We would like for them to quit threatening with a rental bill and a tank pickup. Bill and just come and get their tank and let us get our gas somewhere else. We don't want this to affect our credit. It is excellent and what they're wanting to do is not what we signed on the original agreement. I can't help it if they've decided to change or not. If they decided to change fine, let him come and get the tank and we'll go with somebody else

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Per consumer: It has been resolved.

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