Ameritech Imaging ratings, reviews and complaints - Office Furniture and Equipment Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the copiers or fax machines do not work properly and that the company technicians are unable to properly diagnose and make appropriate repairs. Other complaints allege that the company does not honor its maintenance agreements. Many customers complain that they have difficulty reaching anyone at the company and that company personnel are slow to return calls.

The company responds to some complaints by denying allegations and refund requests, blaming the problems on the customers and refusing service or requests. The company responds to other complaints by indicating the machines were working when the customer called for service, or by offering to exchange the machine and issuing full or partial refunds. Some complaints are closed as unresolved, meaning the complainants are not satisfied with the company's response. Other complaints are unanswered.

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Complaint Closing Statistics

0 complaints against Ameritech Imaging closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling wholesale, retail, and remanufactured office equipment.

Primary Contact:	Richard Allen (General Manager)
Business Started:	1/1/1985
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Ameritek

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

Ameritech Imaging

Complaints and Resolutions

Other Information