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Angi Leads, Inc. complaints

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3601 Walnut Street #81
Denver, CO 80205 | Get Directions

(303) 963-7200

http://www.homeadvisor.com

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Total Amount in Dispute:
$16,248.00

Total Amount Settled:
$2,174.00

Complaint Experience

85%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they were charged for leads without their knowledge, charged for more leads than they received, or leads outside of their work radius. Other complainants allege they were given false leads because the leads reached phones that appeared to be out of service and emails that garnered no response. Some complainants report they experienced difficulty reaching a representative to resolve issues and accounts are sent to collections without services being provided as agreed.

Complaint Closing Statistics

13 complaints against Angi Leads, Inc. closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
1	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
1	Unanswered

13 complaints against Angi Leads, Inc.

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10/28/2026

RESPONSE: Making a partial refund Amount in Dispute: $835.00 Amount Settled: $0.00

Customer Complaint

10/8/2026

I paid for 3 ceilings to get repaired and painted in 3 hours.The repair came took the paint off one ceiling in 3 hours and then he left." Resolution Sought Reimburse some or all of my money.

Company Response

10/15/2026

We appreciate Angela bringing this matter to our attention and apologize that she did not have a more positive experience with her Angi Booking. Angela spoke with a supervisor on 10/12/2026 regarding the matter, and a full refund of Angela's booking fee was issued. Angela should expect to see the funds posted back to her bank account within 3-5 business days of 10/12/26, and she is welcome to reach back out if any further assistance is needed.

2/23/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: Amount Settled: $0.00

Customer Complaint

1/28/2026

October 2025 we signed up for Angi to receive job leads, they mentioned we would receive 5 leads per month and out of those 2-3 would be set jobs. However, about 2 months later, not one job was established. Clients would not answer phone calls, messages, or reach out again to speak about the project they wanted to complete. We called Angi to speak about the issue, and they explained that it is a 1-year contract. With that information they explained they could make a few changes to the company profile so the job leads are set for us - but weeks passed, and there was no work. So, we decided to cancel due to the unavailability of job leads but they explained that we have to pay a fee before the cancellation. We explained from the leads they send us, not one job is being contracted, so how are we supposed to pay for the monthly payments & the fee? We told them we would not want to continue receiving job leads (since each is money out of our pockets we do not have); however, we continue receiving job leads since the company's signature is on the document, and the fee is not paid for. Resolution Sought To cancel contract and not be liable for the remaining balance.

Company Response

2/18/2026

We appreciate Florentino bringing this matter to our attention and sincerely apologize for any frustrations experienced with the Angi platform. To resolve Florentino's complaint, we have agreed to waive the early termination fee in full. At this time, Florentino's account has been cancelled, and there are no further payments owed. Florentino is welcome to reach back out with any additional questions or concerns and we're happy to help.

Customer Rebuttal

2/21/2026

I have reviewed the response made by the company and find that this resolution is satisfactory to me. Thank you.

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