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Apple Valencia Town Center

174 inquiries |
Electronic Equipment Retail | Business Alert

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24201 West Valencia Blvd.
Valencia, CA 91355 | Get Directions

(661) 678-1490

http://www.apple.com/retail/va...

Monday - Saturday: 10:00 am - 9:00 pm
Sunday: 11:00 am - 6:00 pm

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

2 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/15/2013 A W.

Customer service

Worst customer service by the manager condescending and inappropriate. Won't shop there again unless I feel like getting a head ache. Beware if you have any product problems at this location.

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Complaints and Resolutions

Total Amount in Dispute:
$3,590.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

2 complaints against Apple Valencia Town Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Apple Store offers retail of Apple products such as: MAC, iPhone, iPad, iPod, and more.

Primary Contact:	Customer Service
Business Started:	1/3/1977
Social:

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Licensing

CA Bureau of Household Goods and Services

License Number: 87024
Status: verified

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:

Apple Inc.

Websites:
There are no additional web sites.

Contacts:

Erica McNichol (Executive Liaison)

Isabela Gutierrez

Nelson Berezovytch

Peter Oppenheimer

Addresses:

One Apple Park Way 576-ER, Cupertino, CA, 95014

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