Arch Wireless ratings, reviews and complaints - Telephone Equipment and Systems Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Arch Wireless closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing pager services.

Primary Contact:	Kris Haire (Asst Mgr)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company is not located within our service area. According to the BBB of Central New England, complaints processed by the Bureau in its three year period have been resolved. The number and type of complaints are not unusual for a company in this industry. On December 6, 2001, Arch Communications filed Chapter 11 Bankruptcy, case number 47330. The law firm Hale & Dorr is representing the company. Any correspondence may be sent to: Mark Polebaum, Esq., Hale & Dorr located at 60 State Street, Boston, MA 02109 or by calling (617) 526-6000. To file a proof of claim, call the Worcester Bankruptcy Court at (508) 793-0518. To obtain a current reliability report, or file a complaint on this company, please contact thee Better Business Bureau of Central New England by writing to 32 Franklin Street, Worcester, MA 01608, or calling (508) 755-2548. To view the report on the website go to www.worcester.bbb.org.

Other Considerations

This company is located outside of our service area. Consumers with inquiries or complaints must contact the BBB of Metro Washington DC & Eastern Pennsylvania, located at 1411 K Street NW, 10th Floor, Washington DC 20005. Consumers may also contact the Bureau by calling (202) 393-8000, visiting their website at www.dc.bbb.org or sending an email to info@dc.bbb.org.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Arch Wireless Comm, Inc.

Archtel, Inc.

Benbow Investments, Inc.

Mobilemedia Communications Corp. of America

Mobilemedia Communications, Inc.

Websites:
There are no additional web sites.

Contacts:

Melissa Gilbert (Contact)

Rita Rudd (Executive Escalations)

Addresses:

P.O. Box 7167, Pasadena, CA, 91109

Reputation Report

Arch Wireless

Complaints and Resolutions

Other Information