Associated Estates Realty Corporation ratings, reviews and complaints - Property Management

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Associated Estates Realty Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a management company of many apartment complexes.

Primary Contact:	Jayne Bronchetti (Customer Service)
Business Started:	1/1/1967
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company is located outside of our service area. To obtain more information or to file a please contact the Cleveland BBB for resolution by the management company. You may contact the Better Business Bureau at 2217 East 9th St., Suite 200, Cleveland, Ohio 44115-1299 or call, (216) 241-7678. The Bureau's web address is www.cleveland.bbb.org.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Castlerock

Pine Grove Office Complex

Saddleback Financial Center

Airport Commercentre

Websites:
There are no additional web sites.

Contacts:

Jeffrey Friedman (Principal)

Addresses:

5700 Lochmoor Drive, Riverside, CA, 92507

24012 Calle de la Plata, Laguna Hills, CA,

4000 East Airport Drive, Ontario, CA,

Reputation Report

Associated Estates Realty Corporation

Complaints and Resolutions

Other Information