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Associated Merchant Services

975 inquiries |
Merchant Credit Card Processing Services

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513 Copperbasin Road
Prescott, AZ 86303 | Get Directions

(800) 992-8084

http://www.processusa.com

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/25/2013 amy b.

terrible company and service

Be very careful. Our bank recommended this company to us. We filled out the paperwork as a small business start-up and read the fine print. It seemed fair, but it turned out nothing of the sort. They took over 50% of our profits plus charged us for all sorts of extras like PCI compliance and such that was never mentioned upfront. We are locked in for 5 years. We do not even use them to process any transactions, yet they continue to bill us $10/month plus $200s for security compliance and extras. They could not even produce invoices for the first 6+ months of billing, but rather deducted it from our account directly. I have called countless times with no one who ever is knowledgeable or nice, rather they just want to be sure I know I am locked in for 5 years. THIS IS A TOTAL SCAM!! I don't even have them on any sort of website, yet they just charged me for website security compliance. UGH!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Associated Merchant Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Merchant credit card processing and internet development services.

Primary Contact:	Richard Johnson (President)
Business Started:	2/1/1998
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

21st Century Credit Card Processing

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

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