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Atlantida International, Inc complaints

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2583 West Pico Blvd
Los Angeles, CA 90006 | Get Directions

(213) 384-3371

http://www.atlantidainternacio...

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Total Amount in Dispute:
$800.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Atlantida International, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Atlantida International, Inc

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12/31/2020

RESPONSE: Refusing to make an adjustment Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

10/21/2020

I shipped a package from Los Angeles, California to San Pedro Sula. When it was delivered, the package had items stolen. It was opened and items were taken like electronics and valuable items, only delivering clothes and shoes. An IPhone was taken, two woman perfumes, a lotion for men, headphones and two smart watches. Resolution Sought I want them to pay me for the value of the package, investigate this company because this service does not work and it talks about about this company.

Company Response

12/14/2020

Company states they have pictures of the box upon delivery and it appears it was delivered intact. The consumer sent a box and paid $50.00 and failed to provide a list of the inventory of the items being shipped. He was offered insurance in case items are missing or damaged, he declined the insurance. The box was delivered to the person intended. No refund is due.

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