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Atrium Health complaints

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PO Box 71108
Charlotte, NC 28272 | Get Directions

(800) 821-1535

http://www.atriumhealth.org

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Total Amount in Dispute:
$59,566.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Atrium Health closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Atrium Health

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5/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $59,565.99 Amount Settled: $0.00

Customer Complaint

4/19/2024

Blue Cross Insurance and myself were on the line for over 1 hour trying to get my medical records faxed to Blue Cross to pay for my surgical claim. We were sent back and forth between claims and medical records a few times but no one could make a determination if the medical records were sent or in what fashion. We kept being transferred. I have paid $3357 pre payment up front but I am not getting credit for this because insurance cannot process my claim, I am getting other bills from other groups now related to my surgery at Atrium. I don't know if I need to contact an attorney or if is there someone who could assist BlueCross and myself. Resolution Sought Send my medical records to Blue Cross related to the claim filed for my surgery 2-23-24 so this claim can be paid. Atrium will owe me a refund of a percentage of my prepaid amount as I have went past my out of pocket max since I made that payment

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