Aura Star Group, Inc. ratings, reviews and complaints - Jewelry Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they experience delivery issues including delays in receiving orders, non delivery of items or receiving the wrong items. Many complainants have difficulty contacting customer service or obtaining information about the status of their shipment. Some complain the company does not contact them to inform of delays or that items are not in stock or backordered. Others complain of the quality of the items, billing issues and difficulty obtaining refunds.

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Complaint Closing Statistics

0 complaints against Aura Star Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing retail sales of jewelry.

Primary Contact:	Lauren Stomel (CEO)
Business Started:	1/1/1989
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Religious Jewelry Shop

Momsring.com

Websites:

Contacts:

Randy Strathmann (COO)

Purvi

Pamela Stomel

Other Categories:

Jewelry Retail

Addresses:

10351 Washington Blvd., Culver City, CA, 90232

10351 West Washington Blvd., Culver City, CA, 90232

Reputation Report

Aura Star Group, Inc.

Complaints and Resolutions

Other Information