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Automotive USA

111 inquiries |
Automobile Exhaust System Repair

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6729 Fair Oaks Blvd.
Carmichael , CA 95608 | Get Directions

(917) 929-6200

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/5/2020 Kylyn S.

I would expect better attitude towards someone who has spent over $400.

My fiancee took his jeep to this place for a new exhaust system to be done. After work was completed and he got home, he inspected it all and noticed the guy had put the o2 sensor on the catalytic convertor directly touching the transfer case. I, a very knowledgable female when it comes to cars, took our jeep back the very next day asking for them to fix it the way they did our buddies jeep, and he gets extremely disrespectful towards me, saying that he's going to call the cops for trespassing because he was upset that I knew what I wanted and how I wanted it done. He kept telling he will talk with my fiancee because he wasn't going to deal with me, mind you, my fiancee was currently at work. The owner was just extremely disrespectful. As a customer and a lady, I would expect better attitude towards someone who has spent over $400 on a service you made a mistake with. I don't appreciate being belittled by a man and being told if I know so much about it, I should do it myself. Trust me, if I wanted to, or even knew how to do an exhaust system, I would have done it myself, but I don't know much about installing them, so I'd rather a shop do the work for me. Honestly, I would give no stars if possible.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Automotive USA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business provides automobile exhaust system repairs.

Primary Contact:	Owner
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed invoice of labor and parts, and to the return of any parts replaced, provided you request the return at the time you order the work and provided that your warranty does not require that the be returned to the manufacturer.

A repair service may not perform repairs beyond those listed in the estimate without your authorization. However, if they have to tear down a component to give you an estimate, you may have to pay for the labor to tear it down and reassemble it. You will know beforehand, though, what the charge for that will be. You should never sign a blank work order, and a reputable dealer will not ask you to.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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