Avalon Van Lines, Inc. ratings, reviews and complaints - Moving and Storage Companies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Avalon Van Lines, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a moving company.

Primary Contact:	Paul Canet (Sales and Customer Service)
Business Started:	12/28/2005
Social:

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Licensing

As of our last verification on April 13, 2007, this company's moving license, number 1438830 is listed as active with the Federal Motor Carriers Unit. For the most up-to-date information regarding licensing status, consumers may contact the Federal Motor Carriers Unit by logging onto www.fmcsa.dot.gov or by calling (916) 657-8153.

Companies offering to move household goods within the state of California are required to registered with the California Public Utilities Commission (PUC). As of our last verification, on November 25, 2008, this company was not licensed to perform intrastate moves in California. For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/Transportation/movers/index.htm or by calling (800) 877-8867

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, or calling (800) 832-5660 or visiting their website at www.safer.fmcsa.dot.gov.

Other Considerations

This company has filed Chapter 7 bankruptcy. Under federal bankruptcy laws, Chapter 7 allows for liquidation of assets. For |information about filing a claim as a creditor, contact the clerk of the bankruptcy court.

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. The Bureau cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:

Avalon Van Lines

Websites:
There are no additional web sites.

Contacts:

Christy Canet (Office Administrator)

Customer Service

Don Ware (VP)

Robin Ware (Director of Operations)

Victor Kassayan (Owner )

Reputation Report

Avalon Van Lines, Inc.

Complaints and Resolutions

Other Information