Axis Systems, Inc. ratings, reviews and complaints - Computer Dealers Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege defective and non-delivery of merchandise, technical problems, and unsatisfactory customer service. The company generally responded by providing refunds, delivery of merchandise and explanations of their policy. Many complaints remain unanswered. The company has ceased operations and will be liquidating their assets to satisfy outstanding debts. In the event assets remain after liquidation, the company expects to be filing bankruptcy to distribute their remaining assets to creditors. The company will not be able to fulfill unshipped orders, provide refunds, honor warranties or offer technical support.

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Complaint Closing Statistics

0 complaints against Axis Systems, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is computer sales service and consulting.

Primary Contact:	Shige Wang (President)
Business Started:	1/1/1985
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Axis Computer

Websites:
There are no additional web sites.

Contacts:

Willy Hsu (General Manager)

Lan Tran (Customer Service)

Addresses:

P.O. Box 3550, Anaheim, CA, 92803

1000 South Melrose Suite A, Placentia, CA, 92870

Reputation Report

Axis Systems, Inc.

Complaints and Resolutions

Other Information