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BA Self Storage

202 inquiries |
Self Storage – Household/Commercial

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620 North Heliotrope Drive
Los Angeles, CA 90004 | Get Directions

(323) 452-4010

http://www.bastoragela.com

Gate Hours: 7am to 7pm (Mon - Sun)
Office Hours: 9am to 6pm (Mon - Sun)

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/22/2013 Roman M

deposit refund

Recently due to economic hardship, I was forced to cancel my storage with BA and was upset to hear that it might take up to 2 months to send me my deposit refund. However within a couple of weeks I received a check for the full amount and I was very pleased at that

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against BA Self Storage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

BA Self Storage is a self storage facility providing 24-hour Digital Surveillance, Clean Site, Computerized Gate Access, Drive-Up Units and Friendly and Helpful Staff.

Primary Contact:	Pam Key (Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:

http://www.trojanstorage.com/reservations-los-angeles-ca-90004.asp#

Contacts:

Shane Anderson (BA Self Storage Manager)

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