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Badcock Home Furniture

33 inquiries |
Furniture Retail

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19450 NW 27th Avenue
Miami, FL 33056 | Get Directions

(305) 625-8234

http://www.badcock.com

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/17/2018 Edgar R.

I don't want anything from this people all I want is costumer's to know about this store and how bad is the customer service.

We recently bought a complete set of master bedroom furniture, included the best mattress. They say they have, 3 mounts after I found that every time I lay down I'm my bed the mattress it's to soft and feel like I'm in a hole. I call the store they referred to a company that handle those complains so after 1 month they show up at my house and the lady only touch the mattress and found nothing wrong with my mattress. So I call again, the store they refuse to take further action I went in person and they refuse one more time. At this point I'm not looking for replacement, only want to people know about this store and how bad was my experience. I will not recommend any one to buy nothing in this store because they are a very bad people and take advantage from costumers. This is a very bad store and customer service. I don't want anything from this people all I want is costumer's to know about this store and how bad is the customer service.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Badcock Home Furniture closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is furniture stores.

Primary Contact:	General Manager
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Badcock Home Furnishings

Websites:
There are no additional web sites.

Contacts:

James Smith (Manager)

Addresses:

2820 NW 183rd St, Opa Locka, FL, 33056-3532

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