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Baker's Best Health Products, Inc. complaints

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PO Box 2099
Wixom, MI 48393 | Get Directions

(800) 720-0099

http://www.bakersbesthealth.co...

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Total Amount in Dispute:
$192.00

Total Amount Settled:
$0.00

Complaint Experience

75%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

4 complaints against Baker's Best Health Products, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

4 complaints against Baker's Best Health Products, Inc.

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2/26/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $45.15 Amount Settled: $0.00

Customer Complaint

2/13/2023

Consumer alleges your company is charging him for a book that he did not want or ordered. In fact, consumer states this book was delivered a few months ago, without his consent or permission. In which, he states he immediately brought to your attention, but as of today, no resolution has been received. So therefore, consumer is now seeking the assistance of Business Consumer Alliance in obtaining an amicable resolution. Resolution Sought Consumer would like Baker's Best Health Products, Inc. to arrange to have this book picked up, as he is disabled and unable to do so on his own, and he would like the charges be cleared to a zero amount owed.

Company Response

2/14/2023

February 14, 2023 Business Consumer Alliance 315 N. La Cadena Drive PO Box 970 Colton, CA 92324-0814 Dear Sir/Madam: This letter is in response to the complaint forwarded to our company on behalf of James March, 10417 Hayford Street, Unit C, Bellflower, CA 90706-4140. Please be advised that on or about October 19, 2021, we received a 21-Day Free Preview Certificate for one of our books from Mr. March. Our "Never Any Obligation To Buy Guarantee", which is on the Certificate, explained that if Mr. March decided to preview the book, he may be invited, but never obligated to preview other books in the Jerry Baker Hints Series. We shipped and invoiced Mr. March for the "Vinegar: The King of All Cures" book on or about October 29, 2021, and received Mr. March's payment on or about November 29, 2021. In accordance with our Guarantee, we sent Mr. March a notification that we were about to send him the next book in the Series to preview, and that if he did not want to receive it, please let us know. When we did not hear back from Mr. March, we sent him the next book in the Series, along with an invoice for it on or about February 16, 2022. Mr. March states that he did not order the book, and this is the subject of him complaint. Customer satisfaction is our number one goal, so upon receipt of Mr. March's complaint, we immediately cleared his account so it now shows a $0 balance due. We also removed his name and address from our mailing list, and flagged Mr. March's account as "Do not promote". Mr. March will not receive any further solicitations, mailings, invoices, books or statements from us again. And he may keep the current book with our compliments. We trust these actions bring this matter to a close. And we apologize to Ms. March for any inconvenience we may have caused him. If you have any further questions or comments, please do not hesitate to contact me directly. Sincerely, Kari Newbill, Customer Care Manager American Master Products, Inc. d/b/a Jerry Baker 248.437.3000 ext. 226

11/9/2022

RESPONSE: Complaint was not answered Amount in Dispute: $51.89 Amount Settled: $0.00

Customer Complaint

10/14/2022

This company mailed package to me containing a new product Lidocaine Pain Relief Cream. Then billed me and I paid for it even though I didn't order it. Now they have mailed a package to my wife and sent a bill and I refuse to pay for my Resolution Sought The product was sent to me as a sample why then would I be billed for it

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