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Barwood Taxi

53 inquiries |
Taxicab Companies

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4900 Nicholson CT
Kensington, MD 20895-1076 | Get Directions

(301) 984-8294

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/13/2020 Emanuel M.

The Complete inconsistency and inconsiderate actions by dispatch and drivers.

The Complete inconsistency and inconsiderate actions by dispatch and drivers. I wait 2 hrs for a cab on a Wednesday in the middle of Silver Springs downtown area. There's no excuse for a wait time of that magnitude. This has happened numerous times more than I can count. What if I was a mother with two children which for example happened today it was a mother and two children that waited outside their house an hour and a half for ride to church. Sadly that ride never arrived. I don't know what else to say but for the fact that I will keep recording on this company every time I think about it so you may receive hundreds of letters from me describing my disappointment with this business in this company. I am not looking for any financial compensation I just would like for this business to close or have there business strategy observed or audited by any kind of customer service consultant that they have out there.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Barwood Taxi closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is taxicabs

Primary Contact:	Lee Barnes (Chief Executive Officer)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

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